Wheelchairs

Wheelchairs

At SANSA‚ we recognize that every passenger has individual needs‚ and we are committed to providing a safe‚ accessible‚ and respectful travel experience. Our passengers are very important to us‚ which is why we offer different options for notifying us in advance of any disability-related assistance needs.

Mobility Devices

Mobility devices‚ such as wheelchairs‚ may be transported at no additional charge when carried as checked baggage.

Due to the characteristics and dimensions of the baggage compartments on our aircraft‚ some wheelchairs—particularly certain motorized or oversized models—may not be able to be accommodated. For this reason‚ we recommend providing the specifications of the mobility device in advance so that we can confirm its acceptance and properly coordinate its transportation.

Conventional wheelchairs may be transported provided that they are foldable and comply with the handling and space requirements applicable to the aircraft.

Motorized Wheelchairs

SANSA accepts motorized wheelchairs equipped with dry-cell or sealed batteries‚ provided that the applicable safety requirements are met.

When the battery must be disconnected or removed‚ the following requirements shall apply: 1. Remove the battery‚ when applicable and according to the characteristics of the device. 2. Protect the battery against any possibility of short circuit. 3. Transport the battery in strong‚ suitable packaging that allows for safe handling. 4. Coordinate the transportation of the battery with SANSA in advance to verify the applicable requirements.

It is very important to us to be informed of any assistance requirements that may contribute to making your travel experience more comfortable and safe.

Passengers may notify us in advance of any specific disability-related assistance needs through: Email: reservations@flysansa.com Telephone: (+506) 2290-4100

This information may be provided when making the reservation by telephone or‚ if the reservation has already been made‚ prior to the date of travel.

We recommend that passengers requiring assistance arrive at the airport with sufficient time‚ preferably before the recommended check-in time for their flight. This will allow us to have the necessary time to provide appropriate assistance.

At SANSA‚ our passengers are our priority. Our team will always be ready to provide the necessary assistance within the operational limitations of the aircraft‚ with the goal of ensuring that every passenger enjoys a safe‚ comfortable‚ and supported journey.

IMPORTANT: Learn more about SANSA Airlines’ policies by reading our full Terms and Conditions.