Baggage

1. Baggage Conditions

Baggage conditions and limits depend on the type of ticket purchased. The applicable rules will be those indicated on the ticket and/or purchase confirmation.

2. Baggage Definitions

2.1 Personal Item
Due to the type of aircraft we operate and its limited cabin space‚ we allow one small personal item per passenger on board. Examples of permitted personal items include a tote bag or a backpack.

The dimensions for these items must not exceed 12 inches wide‚ 20 inches high‚ and 8 inches deep (30 x 50 x 20 cm). The allowance for carry-on
baggage without additional charge is 10 pounds (4.5 kg). Any excess weight will be charged at the excess baggage fee up to 15 pounds (6.8 kg).

Baggage exceeding 15 pounds (6.8 kg) will be checked as baggage‚ and the full baggage fee will be charged. Due to limited cabin space‚ all personal items must fit on your lap.

If your personal item is larger than the above requirements‚ it must be checked and will count toward your baggage allowance‚ and fees will apply. Passengers traveling with a lap pet should note that the pet (and its carrier) is not included in the personal item allowance. The pet must travel
inside the carrier at all times.

2.2 Checked Baggage

All checked baggage must have a maximum height of 30 inches‚ a maximum width of 18 inches‚ and a maximum depth of 13.5 inches (76 x 46 x 34 cm).

To measure your suitcase‚ stand it upright with the wheels (if it has them) at the bottom and the handle at the top‚ but not fully extended. Measure from the bottom of the wheels to the highest point‚ which is likely the handle. This is the height of the suitcase. 

Next‚ measure the width from side to side at the widest point‚ which is probably the back of the suitcase if it's made of soft fabric. Hard-shell suitcases are usually more symmetrical‚ with the width not varying from bottom to top.

Finally‚ check the depth of your suitcase. The depth of your suitcase‚ like its height‚ is especially important due to the limited size of the aircraft's cargo hold.

To get the accurate depth of your suitcase‚ lay it flat on its back and measure from the back to the front with the suitcase packed. 

2.3 Oversized Baggage
Due to cargo hold limitations‚ bags exceeding 62 linear inches (157 cm) in overall dimensions may not be transported. SANSA Airlines will not
 be responsible for these bags reaching your final destination.

Oversized bags will also be placed in a space-available state or transported separately as cargo and will be subject to additional fees.

If you have any questions regarding your baggage dimensions‚ please contact SANSA Airlines Reservations at reservation@flysansa.com or your nearest SANSA Airlines station.

3. Loss or Damage to Baggage

SANSA Airlines is not responsible for damage to or loss of unpacked or improperly packed valuables. Valuables include: cash‚ camera equipment‚ jewelry‚ medications‚ eyeglasses‚ securities‚ legal documents‚ antiques‚ computers‚ and electronic items in any checked baggage.

SANSA Airlines is not responsible for minor cuts‚ scratches‚ or scrapes that commonly occur during baggage handling‚ nor for the failure or loss of wheels‚ handles‚ straps‚ and other accessories. We also do not accept responsibility for a suitcase's failure to contain its contents‚
 as evidenced by split seams‚ zippers‚ or other closures.

SANSA Airlines is responsible for the loss of checked baggage; payment will not exceed the fare paid for the affected segment‚ unless a larger indemnity  has been agreed upon in writing and paid in advance. Fragile or delicate items will be accepted as special baggage without liability for damage‚ deterioration‚ or partial or total loss.

IMPORTANT: Learn more about SANSA Airlines’ policies by reading our full Terms and Conditions.