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Cancelations & Refunds

  • Tickets are issued in the name of a specific person and are not transferable, not endorsable and non-refundable.
  • The carrier may check the identity of the passenger at any given time.
  • The rules and limitations regarding liability are set by the law of the Civil Aviation Authority of Costa Rica. The Company reserves the right to cancel or postpone a journey free of liability on its part, when it must attend preferential obligations, such as the transfer of sick or injured persons, due to bad weather, or for any other cause for which it deems the suspension necessary, for passenger safety or to protect the Company ’s interests. As a consequence, the Company does not assume the inevitable obligation of transporting the passenger on the precise day indicated on this ticket for the trip or for a specified flight. Furthermore, it reserves the right of not accepting passengers that arrive for the flight in abnormal circumstances that may place the security of the remainder passengers at risk, or that may cause them any type of nuisance.

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